We all face challenges related to family, life and work — now more than ever. Whatever the situation, big or small, you can turn to the Life Assistance Program for answers.
Life Assistance Program
Spotlight
Program Overview
The Life Assistance Program provides free, confidential support for anything life throws your way. Whether you’re coping with stress, or seeking relationship support, financial or legal advice, a child care provider, or help managing a crisis, the Life Assistance Program is available anytime, day or night.
Who It’s For
- Employees: All ITW employees, whether enrolled in benefits or not
- Household members: All individuals in your household, including your spouse/domestic partner, kids, parents, roommates and other family members
Use It When You Need a Helping Hand
The Life Assistance Program supports you with a variety of life’s issues.
| Emotional/Behavioral Issues | Stress, anxiety, depression, grief, substance misuse, coping with impacts of COVID-19 |
| Relationships | Marital, family, children, coworkers |
| Caregiving | Child care, elder care |
| Work Issues | Working remotely, managing people, job performance |
| Wellness, Health and Fitness Needs | Weight loss, insomnia/sleep issues, medical conditions |
| Financial Matters | Discounts, budgeting, retirement planning |
| Educational Needs | Tutoring, continuing education, extracurricular activities, financial aid, scholarships |
| Legal Matters | Taxes, wills, powers of attorney, personal property |
| Identity Theft Resolution | Credit rating, protective measures |
Services and Resources
The Life Assistance Program offers free, confidential services and resources to help with emotional, legal, financial, family and work-life issues — as well as immediate assistance in a crisis.
Resources for Every Need
Calm the chaos in your life with Work-Life Web Services. Visit the LifeCare Resource Center (login required) for webinars, information and resources on adult care and aging, child care and parenting, education, COVID-19 and more. Find local community services and national hotlines, websites and support groups.
Goal-Oriented Coaching
We could all use a little help achieving our goals from time to time. Connect with a dedicated coach who will work with you to create an action plan to reach your goals related to stress, parenting, weight loss, lack of sleep and more. Coaches include master’s-level licensed clinicians, registered dietitians and certified health coaches. Schedule unlimited appointments by phone or video at times that work best for your schedule.
Free Counseling
Life can be hard, and it’s important to know it’s OK to reach out for help. Get up to three free counseling sessions per person per issue each year. Meet with a counselor in the way you feel most comfortable — by phone, in person, online or via text. Licensed counselors can help you deal with stress, anxiety, grief, marital/family relationship concerns, parenting issues, substance misuse and more. Visit member.magellanhealthcare.com to learn how to register.
When establishing a relationship with a provider, make sure they are in your medical plan’s network. Once you’ve used your three free sessions, you can continue seeing your in-network provider, with visits covered under your medical plan with an office visit copayment.
Legal Support
You can get one free 60-minute legal consultation per person per issue each year by phone or face to face with an attorney for assistance with a wide range of legal issues. You’ll receive a 25% discount on services beyond the initial consultation. You also have access to the Legal Forms Library containing forms on topics like bankruptcy, consumer protection, immigration and citizenship, powers of attorney, taxes and audits, and wills.
Financial Support
You can get two free 30-minute consultations with a financial coach per person per issue each year. You’ll receive discounted services if you continue working with your financial coach beyond the two free consultations. Get advice for repaying student loans, planning for retirement, budgeting, getting out of debt and more. Visit the Financial Library for additional tools and resources.
Identity Theft Resolution
If you’re ever the victim of identity theft, call the Life Assistance Program immediately. You can get a free one-hour consultation with a Fraud Resolution Specialist who will provide you with an Emergency Response Kit, walk you through the emergency actions you need to take, answer questions and help you resolve the situation.
Personalized Digital Tools
myStrength can help with common concerns, from managing stress, anxiety and depression to improving sleep and mindfulness. myStrength provides support through personalized and self-directed programs, in-app coaching, uplifting stories, videos and daily inspiration. To get started, click Self-Care Programs in the Explore section of the Magellan Ascend website.
Discounts
Everyone loves a good deal! Through the LifeMart Discount Center, you can get exclusive savings on big purchases like cars, tickets, electronics and vacations. You can also save on everyday expenses like groceries, child care, dining and more.
To get started, create an account on member.magellanhealthcare.com. If you’re prompted to log in to the LifeMart Discount Center, enter your Magellan Ascend username and password. For savings on the go, download the LifeMart app.
Virtual Therapy
In addition to in-person counseling described above, you can also meet with a therapist virtually from BetterHelp — through phone, video, text or chat. So if an office visit isn’t your thing, let help come to you and members of your household. Call 1.800.424.4894 to connect with a provider within 24 hours.
Myths and Facts
Make sure you understand the facts about the Life Assistance Program so you can fully take advantage of all the useful resources it offers. Click each myth to learn the facts.
Myth
It’s only for serious issues or a crisis.
Fact
No issue is too small. You can find help with daily tasks, complex issues and everything in between.
Myth
If I call, I’ll have to commit to in-person therapy.
Fact
You don’t have to commit to any kind of therapy, counseling or coaching. There are lots of other tools and resources to support you.
Myth
The program is only for employees.
Fact
All members of your household can use the program.
Myth
The company will know who uses the program and why.
Fact
The program is a confidential service administered by a third party.
Myth
I have to be enrolled in an ITW medical plan to use the program.
Fact
The program is available to all ITW employees and members of their household.
How to Use It
You have two ways to get help through the Life Assistance Program to feel supported — your way.
- By phone: Call 1.800.424.4894, 24/7. Your call will be answered by a licensed clinician who will listen and provide in-the-moment help. If needed, they can connect you to other available resources such as coaching, counseling or online information. Sometimes, they can even provide the help you need in one call. (While there’s a three-visit maximum for counseling, there’s no limit on calls to the Life Assistance Program.)
- Online: Visit member.magellanhealthcare.com. Or log on to ITW Employee Self-Service and click the Life Assistance Program icon. You can chat live with a representative Monday–Friday, 7 a.m.–5:30 p.m. Central time. If you want to log in, click Sign In or Sign Up to create an account. If asked, enter ITW as the Company Name.
Contacts
ITW Benefits Service Center
Health and life enrollment
Log on to ITW Employee Self-Service, then click on the Health & Life Elections icon under the Benefit Provider Websites drop-down.
Magellan Health
Life Assistance Program (extra help with life’s challenges — big and small)
Log on or sign up for an account using Company Name: ITW
Log on to ITW Employee Self-Service, then click on the Life Assistance Program icon.